Help
Frequently asked questions
Everything you need to know about ordering, delivery and paying online.
Ordering
Can I order when you're closed?
Yes. You can order online at any time. Orders placed while we're closed are prepared as soon as we open, and we'll keep you updated on your order page.
Do I need an account to order?
No, you can check out as a guest. With a free account you can see past orders, save favourites. Create an account.
How do I track my order?
After you pay, you'll get a link to your order page, which shows every step live, from confirmation to ready or out for delivery. Signed-in customers can also find it under My account → Orders.
Can I change or cancel an order?
Orders can't be changed online once they're paid. If something is wrong, call us on +234 800 000 0000 straight away and quote your order number. We'll do our best before the kitchen starts on it.
I have an allergy. What should I do?
Add it in the order notes at checkout, and if it's serious, call us on +234 800 000 0000 before ordering so we can tell you what's in each dish.
Delivery & pickup
Where do you deliver, and how much does it cost?
Our own riders deliver to these areas. The fee is added at checkout.
- Usen Central (demo)₦1,000
- Usen Outskirts (demo)₦2,000
Is there a minimum order?
Yes, ₦3,000 for delivery orders; pickup has no minimum.
How does pickup work?
Choose pickup at checkout and pay online. Your order page tells you when it's ready; show your order number at the counter.
Payment & policy
How do I pay?
Online at checkout through Paystack, using any of the payment options it offers. Your order goes to the kitchen only after the payment is confirmed.
What if there's a problem with my order?
We don't offer refunds on food orders. If anything isn't right, call us on +234 800 000 0000 and quote your order number; we'll listen and work with you to put it right.
Still have a question?
We're happy to help.